Return & Refund Policy

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

If your item meets these conditions, you may be eligible for a return or exchange.

How to Request a Return

To initiate the return process, please contact our support team via email at support@nevora.shop. We will respond to your request within 1–2 business days with instructions on how to proceed. Please provide your order number, reason for return, and any other relevant details to ensure a smooth and efficient process.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments to the original payment method. Please note that bank processing times may vary, and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check your bank account or contact your bank to confirm. If the issue still persists, please reach out to us at support@nevora.shop and we will investigate the matter further.

Exchanges

We only offer exchanges for defective or damaged items. If you received an item that is defective or damaged, please contact our support team and we will provide instructions on how to proceed with an exchange.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your tracking number, as we are not responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at support@nevora.shop. Our support team is available to assist you with any inquiries. Last updated: June 3, 2026